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Frequently Asked Questions
FAQ
What is your return/exchange policy?
we offer a 30-days return or exchange policy on most items. The product must be unused, in its original packaging, and with proof of purchase. Certain exclusions apply, such as sale items or personalized products.
Do you offer international shipping?
Yes we offer international shipping to selected countries. Shipping rates and delivery times vary by location.
How long will it take to receive my order?
Delivery times depends on your location and the shipping method selected. standard shipping typically takes 3-7 business days, while expected options are available for faster delivery.
Is my information safe on your site?
yes, we take your privacy and security seriously, our website uses SSL encryption to protect your personal and payment information.
What should i do if i receive a damaged or incorrect item?
Please contact our customer support team immediately with your order number and photos of the damaged or incorrect item. we'll assist you in arranging a return, exchange, or refund.